Reports To: Director of Sales Operations (supporting multiple Sales Managers)
Status: Full Time (40+ hours)
FLSA: Non-Exempt
Location: Columbus (hybrid work-from-home and Arena district office)
Travel: 10%-20% locally to offsite meetings and events within Columbus
Compensation: $24.00-$26.00/per hour
Overview:
As a Sales Coordinator, you will support three or four sales managers/directors to bring convention visitors to Columbus. You will assist the managers as they prospect and bring in potential clients to visit Columbus and see what we can offer to their convention experience. You will work with a team of other sales support staff assisting the convention sales department with special projects. In a collaborative work environment, you will also work on projects and gather information through partnering or interacting with Experience Columbus or Sports Commission team members, community businesses, and current and potential clients.
By joining Experience Columbus, you are part of a group working to enhance the quality of life for our community. We support the travel and tourism industry in providing jobs, bringing in tax dollars for the improvement of services and infrastructure, and attracting facilities like restaurants, shops, festivals, and cultural and sporting venues that cater to both visitors and Columbus locals.
The Work you will do:
- Finalize and distribute convention sales leads and all forms related to processing pending and definite business:
- Record and manage all forms necessary for the bid process including creating bid books
- Contact partners to follow up on lead responses and verifications
- Customize and format bid book pages
- Purchase and arrange delivery of gifts to prospective clients and guests
- Assist with all pre and post-activities related to a client site inspection or FAM (Familiarization Tour)
- Compile and distribute agenda
- Book client airfare, lodging and meal reservations
- Prepare and deliver client amenities to hotel
- Coordinate and/or assist in airport pick-ups and drop-offs
- Maintain accurate data within the Customer Relational Database (CRM) system:
- Accurately update projection sheets to reflect the manager’s definite business and tentative bookings
- Input sales-related activities
- Create leads as needed
- Process reports for managers regarding bookings and accounts
- Team support and administrative tasks:
- Submit the manager's expense reports
- Coordinate sales manager schedules for in-house meetings and client meetings
- Process expense reports or payment requests and registrations for sales managers
- Manage inventory and re-stock promotional materials
- Assist with projects or reports as requested by sales managers
- Run errands for client gifts and event supplies. Any personal costs are covered including, mileage
- Attend client and Experience Columbus functions as requested.; events occasionally occur in the evening and rarely over the weekend
Who we are looking for:
- 2+ years’ experience in the following areas below (either through education, work experience, or a combination of both):
- Working in a spreadsheet or data system for data management
- Situation and roles requiring discretion, tact, judgment, and poise
- Sales cycle: researching, prospecting, presenting, and closing
- Highly organized and can handle multiple priorities and meet deadlines
- Naturally collaborative with superior written and verbal skills
- High attention to detail
- Roll-up-the-sleeves work ethic and “do-what-it-takes” mindset to execute against the strategy
- Effective at communicating with team members and external customers at all levels of the organization
- Proficient using of Microsoft Office products and the Internet
- Comfortable independently multi-tasking and prioritizing projects in a fast-paced work environment is essential.
- Passionate about the product (Columbus) and motivated to exceed expectations
- Travel, Tourism or Hospitality industry experience a plus!
- Able to be flexible working evenings, and weekends for events as necessary
- A strong commitment to Diversity, Equity, Inclusion and Accessibility
- Familiarity with the Columbus region
- Ability to work flexible hours, including some evenings, weekends, and holidays.
- The organization requires all employees to obtain and maintain the Experience Columbus Insider (ECI) accreditation.
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Viewing computer monitors
- Frequent talking and/or listening with team or external people
- Regular sitting at a desk
- Standing during event registration
- Some lifting up to 15 lbs may be required, with or without assistance, during our events
The duties of this position may change from time to time. Experience Columbus reserves the right to add or delete duties and responsibilities at the discretion of Experience Columbus or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
If you need accommodation or assistance in using the Experience Columbus Careers website, please call 614-222-6154.
Experience Columbus is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a qualified individual with a disability, or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Experience Columbus Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Experience Columbus and the Greater Columbus Sports Commission provide equal employment opportunities to all employees and applicants for employment. We embrace diversity and are committed to creating an inclusive environment for all employees.
Qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.